Hi there / 안녕.

I'm Chaeeun (채은).

Multidisciplinary Researcher + Designer Based in WashingTon DC / I research people and HELP design stuff for them. ଘ(੭ˊᵕˋ)੭ ) Passionate anthropologist of the ordinary and mundane.
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Excited about

Currently
✦ UX Researcher @ ServiceNow
✦ Mentoring design fellows for Coding It Forward's 2024 Civic Digital Fellowship (I was a fellow in 2020!)
✦ Volunteering as a poll worker :)
‍✦ Learning German
Previously
✦ Product Designer @ CNN
✦ Researcher @ GT Technologies + International Development (TID) Lab
✦ UX Research Intern @ ServiceNow
✦ UX Research Intern @ CNN
✦ Voter Access @ ACLU of GA
✦ Civic Digital Fellow @ NIH
✦ Product Design Intern @ CNN, Intel, The Home Depot
✦ UX Designer @ BestFit
✦ Product Design @ Develop For Good + Social Income
✦ Director of Design at Hack4Impact and Bits of Good

CNN Elections

UX Research to support elections programming during the 2022 Midterms.

ServiceNow Store

Discovery UX research around the fast-growing ServiceNow store and it's growing pains.

Crate

A healthcare app to bridge the communication gap between provider and patient.

Holla

A shouting tug-of-war game to release all your stress! For the HackGT Horizons hackathon 2020.

Carbon Collector

An early attempt at digital green governance.

Casper

Poetic technology

Apex

Technological exploration into biometric convenience.

Archivist

A bag that keeps track of your everyday essentials.

"We're Not in That Circle of Misinformation": Understanding Community-Based Trusted Messengers Through Cultural Code-Switching

CSCW (Conference on Computer-Supported Cooperative Work and Social Computing) 2024, The Proceedings of the ACM on Human Computer Interaction (HCI)
Academic Research, Paper, Cultural Code-switching, Health Misinformation, Community Health, Public Health, Social Computing

A Covid Social Media Monitoring and Outreach Dashboard For Community-Based Trusted Messengers

Presented at ICWSM 2022 - International Workshop on Cyber Social Threats
Academic Research, Paper, Health Misinformation, Public Health, Social Computing

Denizen: Designing an Interactive Experience for Local Elections Information to Increase Civic Participation Amongst Young Adults

🔒 Coming Soon - Locked for Conference Review
Academic Research, Paper, Thesis, Civic Participation, Educational Gaming, Local Elections, Civic Media

How I Learned to Enjoy Design Again

Medium Article, 2020
5 Minute Read, Reflections, Personal Essay, Design